My Family Health Medical Centre

2/3 Rodeo Rd, Gregory Hills NSW 2557

P: (02) 7200 7100  F:

Frequently Asked Questions

Please read our FAQ before sending us a message.

Do you need a doctor’s referral to see a physiotherapist?

Physiotherapists are primary healthcare practitioners and you do not need to see a doctor prior to seeing a physiotherapist.

What if I am a WorkCover, CTP, Department of Veterans Affairs or EPC (Medicare) patient?

If you have been involved in a car accident, insured by WorkCover or using the Enhanced Primary Care Scheme or DVA you must have a Doctor’s referral.

What is the Enhanced Primary Care (EPC) Scheme?

Medicare has created a scheme where patients suffering from chronic conditions (chronic low back or neck pain, obesity, osteoporosis, diabetes etc) are able to receive 5 treatments of physiotherapy or exercise physiology per calendar year. You need to see you local GP and discuss if you are eligible. Be sure to have your doctors referral with you at time of appointment.

How do I pay for my treatment?

You can pay with cash or via EFTPOS. Payment must be made at time of treatment

I am in a private health fund. Can I claim my session with a physiotherapist?

Yes you can. A HICAPS machine is available to process your health fund rebate on the spot. Occasionally if the system is down, a receipt can be printed for you to give to your health fund and obtain your rebate

What if I am running late?

Please contact us on (02) 4607 3100 and let our staff know. Arriving late may unfortunately shorten your treatment time. We regret to keep any client waiting, therefore we must adhere to booking times

What if I can’t make the appointment?

Please contact us on (02) 4607 3100 and let your physio know as early as possible. We can reschedule your appointment at a time convenient for you.

What should I wear to my first visit? Will I have to undress?

Wear loose comfortable clothing. When seeing a physiotherapist some clothing may need to be removed. Gowns and shorts are available for those patients who wish to use them.  Exposing the area of concern is always a help for the physio, for example, wearing a singlet when you have neck or shoulder injury. Wearing shorts for a knee or ankle problem.

What should I expect on the first visit?

After filling out some patient information forms we require, the physio will then take you to your treatment room and chat with you asking you about your problem. The physio will then assess you clinically after making you complete certain movements and will diagnose your problem and then together make a treatment plan to get you better. Treatment may include massage, joint mobilisations, acupuncture, stretching and exercises. Your physio will tell you how many treatments you need and book your next appointment.

Should I bring my X-Rays, CT scan, MRI or ultrasound?

Yes. No matter how old they are these images will help your therapist understand your problem better.

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